TeleDevelopment Services, Inc. (TDS)

Company Overview

TDS has been providing clients with global outsourcing and back-office solutions since 1991. Since then, the company has supported over 450 captive and outsourced teleservices and BPO providers’ human capital and process development needs. Its expertise is the result of engagements with in-house as well as service providers and shared service centers throughout the world. TDS has been serving clients internationally in Europe, Korea, China, Australia, and both Latin and South America.

In 1998, TDS-Asia Pacific in Tokyo was launched, which provided contact center consulting and training services in the region. Last year, TDS has formed a new company in the Dominican Republic to better support the “near-shore” clients. The Contact Center Institute Las Americas serves the Carribbean and Latin America (CALA) region. Many TDS clients operate contact centers in the United States, offshore, and near-shore locations. TDS is there to support them.
Working from the company offices in the United States, the Philippines, and the Dominican Republic, TDS deploys experienced professionals to help organization succeed from any location—domestic, near-shore, and offshore.

After its institution in 2004, TDS has been the preferred HR solution in the BPO industry in the Philippines—contact centers, business service providers, captive call centers, and shared service facilities. TDS supports its clients with processes that have been developed and refined well before the movement of operations made the Philippines a major destination for back-office operations.