One Global Contact Center is a dynamic, full service customer contact management provider, specializing in inbound and outbound telemarketing and call center outsourcing services for business in various industries.
One Global was founded in 1999 and has since expanded its operation to accommodate its various telemarketing programs, providing accurate and reliable service through its highly skilled and well-trained call center agents.
The Technology
The call centers of One Global, located in Ortigas –one of the top business centers in the Philippines, are built on industry-standard information and communications technology infrastructure, deploying IP-based voice and data equipment that rides on strategic, scalable platforms with converged high-speed WAN interconnectivity and redundancies. Through its various switch-based telecommunications channels, One Global is able to connect and route its call seamlessly.
One Global develops its own software applications that automate all its customer relationship management (CRM) activities. The CRM systems developed in-house are highly customizable and scalable, as they have been built using popular development platforms.
The Team
One Global has put together an extraordinary team of customer service professionals, project managers and technology experts. The team analyzes each and every client’s needs, weighs their approaches and helps them gain competitive business advantages by providing top quality telemarketing and customer service for their customers.
Their Commitment
One Global is committed to provide customer care solutions that carry out the marketing programs of their clients effectively. It aims to differentiate itself in the marketplace by building a strong corporate culture that attracts world-class call center agents. Superior training and methodology will assure the company’s clients that they will receive more than what is expected.
The Services
One Global offers services to help create and keep valuable relationships with the customers. While they are adapted to client’s needs, these services remain rooted on four value-driven components:
- Highly-trained, goal-oriented management and support staff
- Advanced program planning and implementation service
- Fully equipped and automated facility
- Uncomplicated monitoring and measurable technology
One Global leverages its people expertise and network strength to provide services that allow efficiently managing their customer communications and promptly responding to their needs.
|
