TeleTech Clinches Second PEZA 'Outstanding Employer' Award
PASAY CITY, Metro Manila - TeleTech, the country's largest business process outsourcing firm, has bagged the Philippine Economic Zone Authority's "Outstanding Employer" of the year award for the second year in a row.
The award is given to a locator who generates the most number of jobs, holds high regards for the welfare of workers and continually maintains harmony between labor and management. It is given based on three major criteria: size and stability of the company, commitment to the welfare of employees, and contribution to the Philippines.
In terms of size, TeleTech is now the country's largest BPO company, with an employee base of more than 16,000 - and counting - spread across 12 delivery sites nationwide.
"Beyond the size, our singular focus on employee welfare - exemplified by our world-class facilities, fun working environment, and exceptional career development program - distinguishes TeleTech from the rest," Maulik Parekh, TeleTech's general manager and senior vice president for Asia, says.
Through its upGRADe program, TeleTech gives its employees a chance to get MBA degrees even as they work and earn for their families. The company's Leadership Excellence and Achievement Program (LEAP), on the other hand, equips employees with leadership and management skills necessary for their journey up the BPO ladder.
"We want TeleTech to be a launch pad for our employees to realize their professional and financial dreams. The best part about working in TeleTech is the fact that if you have a desire to excel and a will to succeed, you could climb up the corporate ladder very quickly," Parekh says.
The company also cares enough for its employees that, instead of making them leave their homes to pursue their careers, TeleTech brings the jobs to them, establishing delivery centers in areas where few BPO companies dare to go. In fact, nine of its 12 existing delivery centers are located outside Metro Manila.
Early this year, TeleTech also won the Regional Outsourcing and Offshoring (O&O) Excellence Award presented by the Department of Trade and Industry (DTI). The award was given to the company for its immense contribution in the development of "next wave" cities.
Apart from providing jobs to thousands of Filipinos nationwide, TeleTech is also a big contributor to the Philippine economy along with its promotion of the country as the BPO destination of choice.
Parekh says TeleTech will continue to work hand in hand with the government in promoting the country as the next frontier of growth in the BPO sector, as well as in ensuring that the Philippines will continue to churn out the best and the brightest BPO personnel in the world.
About TeleTech:
TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. The company has a 25-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers’ experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, TeleTech enables their clients to better serve, grow, and retain their customer base. TeleTech uses Six Sigma-based quality methods continually to design, implement, and enhance the business processes they deliver to the clients as they also apply this methodology to their own internal operations. TeleTech has developed deep domain expertise and support approximately 300 business process outsourcing programs serving approximately 135 global clients in the automotive, communications, financial services, government, healthcare, retail, technology and travel and leisure industries. Their integrated global solutions are provided by 49,000 employees utilizing 33,600 workstations across 88 delivery centers in 18 countries. |
