MBS Tek

MBS Tek: The Call Center of Choice for the Discriminating Call Center Professional

How do you develop laryngitis? Try being an outbound call center agent. Chances are you're in for  vocal torture every night as you do a cold call of hundreds of numbers hoping to find that single prospect. You also are regularly bashed on the phone by very demanding clients who seem to think throwing invectives at you is a valid way of getting things done.

MBS Tek has a different take on the call center experience.

MBS Tek runs all inbound campaigns (customer support and inbound sales) for the NASDAQ-listed US principal, an online giant in the Internet retail industry. Being a pioneer in the online space, the company empowers their agents to use alternative customer touch points like live chat and email. The blended call center environment fosters convenient avenues that satisfy their US principal's customers and the Philippine employees.

As Anna, a veteran CSR at MBS Tek remarks: “I love being able to choose between voice, chat and e-e-mail when talking to clients. I can talk to the client in the medium I am most comfortable with. I'm not as harassed as when I was doing purely outbound voice calls for my previous employer. I earn more and get none of the outbound stress – it’s perfect!”

Your Opportunities

At MBS Tek, aspirations are encouraged, not limitations. MBS Tek welcomes all interested individuals for call center agents and will highly appreciate the following qualifications:            

• Excellent oral and written communication skills
• Capable of managing multiple tasks simultaneously
• Detail-oriented and able to work independently
• Willing to work on a shifting schedule

The employees enjoy all the standard employment bells and whistles such as overtime and night differential pay, medical, dental and life insurance among others. MBS Tek also has an unbelievable performance-based incentive system that promotes meritocracy and rewards those that who the initiative in providing better customer service.  Career growth is always an important question for today's rising professional, and there are a lot of opportunities to grow with MBS Tek, not just in the call center department, but also in marketing and IT.

A lot of call centers offer high paying positions that are directly proportional with the amount of grind qoek one will eventually suffer. But it doesn't always have to be that way, MBS Tek offers a fresh outlook on the call center life, and is always willing to take in those chosen few who want something different.

About MBS Tek

MBS Tek Corporation is the Philippine development arm for a leading US-based Internet retailer of automotive aftermarket parts and accessories, serving over 12 million website visitors annually and managing over 75,000 products on inventory. MBS Tek provides back office support (software development, Internet marketing and contact center services), helping the US principal grow into a progressive multi-channel e-business, driven by a rapidly expanding and highly profitable Internet channel.