Philippine Long Distance Telephone Co., through its fully-owned subsidiary ePLDT, has llaunched another call center site under the Ventus brand to address the growing demand for outsourced call center services from US companies.
Called Ventus Libertad, the new site is located at Libertad corner Arayat Streets, Mandaluyong City. It currently has 580 seats and offers inbound technical support, inbound sales, outbound sales, sales chat and sales back office services to a US client.
Approximately P400 million was spent to set up the site, which now has approximately 4,331 square meters in floor area.
Ventus President Rosalie R. Montenegro said Ventus Libertad is part of an aggressive expansion plan that will help the PLDT Group capture a larger chunk of the call center business.
“Aside from being part of our expansion plan, building a new site also supports our business continuity and disaster recovery strategy. That will be a great advantage for us when we offer our services to prospective clients,” said Montenegro.
Ventus, the contact center company of ePLDT, currently has 4,500 seats housed in seven sites. Two are in Fort Bonifacio, and there is one each in the following areas: Jupiter, Garnet, East Avenue, Libertad, PLDT’s MGO Building in Metro Manila, and Molo in Iloilo City.
By the end of 2006, it expects to increase the number of seats to 5,000. Another 1,000 seats will be added in 2007 using existing PLDT facilities.
“Using existing PLDT facilities is beneficial to Ventus and PLDT. We achieve a level of cost-efficiency that other call center companies will find difficult to match,” added Montenegro.
Like Ventus’ other sites, Ventus Libertad has amenities for its call center agents such as: a canteen/pantry; sports facility room for air hocke; basketball, video games; multi-media room with TV; DVD; books; magazines; karaoke machine, game boards; and two employee lounges with sleeping quarters.
About PLDT
PLDT is the leading telecommunications service provider in the Philippines. Through its three principal business groups – wireless, fixed line, and information and communications technology – PLDT offers the largest and most diversified range of telecommunications services across the Philippines’ most extensive fiber optic backbone and wireless, fixed line and satellite networks.
PLDT is listed on the Philippine Stock Exchange (PSE:TEL) and its American Depositary Shares are listed on the New York Stock Exchange (NYSE:PHI). PLDT has one of the largest market capitalizations among Philippine-listed companies. Further information can be obtained by visiting the web at www.pldt.com.ph. |
