SUTHERLAND GLOBAL SERVICES

Assembling all of the pieces needed to deliver top-notch customer care to your customers can be difficult and expensive. Customers expect “round the clock” access to a customer service team as well as a choice of ways to contact them – either online or by telephone. And once they reach you, they want the information that they are looking for, to be provided to them immediately. Not delivering on any of these expectations could potentially give your customer a reason to stop doing business with your company – or worse, switch to your competition.

Sutherland can build a multi-channel customer care operation to handle the clients’ customer inquiries and provide the level of service they demand. During a due diligence process, it will develop a full understanding of customer service objectives so that it can design and build a customized contact center operation that meets all of the client’s requirements. Sutherland will build a customer care solution to provide telephone, e-mail and chat support from a choice of one or a combination of locations around the world – including the United States, Canada, India and the Philippines.