With a mission of delivering a high standard of service in management and products that will result in total customer satisfaction, ContactPoint Outsource Services, Inc., provides support solutions for the modern enterprise. By providing call center services and outsourced business processes in a low-cost environment and a highly educated workforce, the company creates a highly competitive mix of value, quality and innovation for every customer.
ContactPoint’s proposition is to continuously create savings through cost efficiency while maintaining global service standards. The company achieves this through regular skills upgrading and constantly acquiring industry certifications for their people.
ContactPoint’s past affiliations with Pacific Internet, the leading Internet Service Provider in South East Asia, as well as their early exposure to Customer Relations Management on a global scale, have proven essential in creating a competitive edge. And a host of satisfied US-based customers have proven that we are capable of turning our competitive edge into our customer's advantage
Resources
ContactPoint's solutions rely on a solid backbone of advanced technological support. From a WAN Infrastructure that employs international private leased circuits, Avaya switches, HP and IBM servers, to cutting-edge dialing, CRM and voice recording software and hardware, ContactPoint's state-of-the-art technology will help the customers streamline the process further.
Contact solutions
ContactPoint offers inbound and outbound call center services, as well as third-party verification and business process outsourcing solutions to the enterprise.
The inbound, outbound and third party verification solutions draw their strength from a workforce that is English-proficient and highly educated, a state-of-the-art technological backbone, and world-class certified management systems. The company’s business processes rely on a high level of expertise among their knowledge workers, a management structure that is oriented toward innovation, and management systems that are geared toward creating value-oriented solutions for every customer.
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