ICT GROUP [Nasdaq:
ICTG] is a leading globally integrated supplier
of customer relationship management (CRM) solutions. It
provides a comprehensive suite of sales, service and marketing
solutions designed to help clients identify, acquire, retain,
service, measure and maximize the llifetime value of their
customer relationships.
More than 14,000 ICT GROUP employees
at over 40 contact centers in the United
States, Canada,
Europe, Australia, Mexico,
the Caribbean and the Philippines support domestic and multinational
corporations and institutions, primarily in the financial
services, insurance, telecommunications, healthcare, information
technology, media, energy, government and hospitality industries.
ICT's diversified suite of CRM solutions,
combined with our value-added focus and flexible
near-shore and offshore operations,
provides clients with optimal scalability and choice.
ICT GROUP's services include sales, customer
care and retention, help desk/technical support and data
management,
value-added marketing services
including database marketing and market research,
contact
center consulting, and multilingual
and multinational CRM services. In addition to
our fully outsourced contact centers, it offers a full suite
of CRM technology solutions for use by clients at their
own in-house facilities, or on a co-sourced basis in conjunction
with ICT GROUP's fully compatible Web-enabled customer contact
centers.
And ICT Global InteractiveSM
provides clients with the latest interactive voice response
(IVR) and advanced speech recognition solutions
for "smart" automated customer self-service that's
both scalable and cost-efficient.
ICT GROUP is headquartered in Newtown,
PA, a suburb of Philadelphia.
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